ITIL4 - exam details

🔸 ITIL4 Foundation 
🔸 ITIL 4 Specialist: Create, Deliver and Support
🔸 ITIL 4 Strategist: Direct Plan & Improve
🔸 ITIL 4 Specialist: Drive Stakeholder Value
🔸 ITIL 4 Specialist: High Velocity IT Course
🔸 ITIL 4 Strategist: Digital and IT Strategy
🔸 ITIL 4 Specialist: Sustainability in Digital & IT
🔸 ITIL 4 Specialist: Acquiring & Managing Cloud Services
🔸 ITIL 4 Specialist: Plan, Implement & Control
🔸 ITIL 4 Specialist: Collaborate, Assure & Improve
🔸 ITIL 4 Specialist: Monitor, Support and Fulfil 
🔸 ITIL 4 Specialist: Business Relationship Management 
🔸 ITIL 4 Specialist: IT Asset Management


 

 

🔸 ITIL4 Foundation 

Duration 

60 minutes 

Number of questions 

40 

Passing score 

26/40 (65%) 

Question format 

Multiple-choice 

Delivery 

The participant receives an exam voucher, which can be used within the time period specified (max. 1 year). The exam voucher can be redeemed directly at PeopleCert. The exam is taken online proctored via web camera by the PeopleCert invigilator. 

Additional info 

Books or any other materials cannot be used during the exam. 

Languages offered 

When taking the exam in English, a candidate whose native language is not English is given an additional 15 minutes of time (105 minutes in total) and can use the English-Polish dictionary. 

Re-take option 

Yes 

 

🔸 ITIL 4 Specialist: Create, Deliver and Support

Duration 

90 minutes 

Number of questions 

40 

Passing score 

28/40 (70%) 

Prerequisites 

It is required to complete the ITIL Foundation v4 training and pass the relevant exam. 

Question format 

Multiple-choice 

Delivery 

The participant receives an exam voucher, which can be used within the time period specified (max. 1 year). The exam voucher can be redeemed directly at PeopleCert. The exam is taken online proctored via web camera by the PeopleCert invigilator. 

Additional info 

Books or any other materials cannot be used during the exam. 

Languages offered 

When taking the exam in English, a candidate whose native language is not English is given an additional 15 minutes of time (105 minutes in total) and can use the English-Polish dictionary. 

Re-take option 

YES 

 

🔸 ITIL 4 Strategist: Direct Plan & Improve

Duration 

90 minutes 

Number of questions 

40 

Passing score 

28/40 (70%) 

Prerequisites 

It is required to complete the ITIL Foundation v4 training and pass the relevant exam. 

Question format 

Multiple-choice 

Delivery 

The participant receives an exam voucher, which can be used within the time period specified (max. 1 year). The exam voucher can be redeemed directly at PeopleCert. The exam is taken online proctored via web camera by the PeopleCert invigilator. 

Additional info 

Books or any other materials cannot be used during the exam. 

Languages offered 

When taking the exam in English, a candidate whose native language is not English is given an additional 15 minutes of time (105 minutes in total) and can use the English-Polish dictionary. 

Re-take option 

YES 

 

🔸 ITIL 4 Specialist: Drive Stakeholder Value

Duration 

90 minutes 

Number of questions 

40 

Passing score 

28/40 (70%) 

Prerequisites 

It is required to complete the ITIL Foundation v4 training and pass the relevant exam. 

Question format 

Multiple-choice 

Delivery 

The participant receives an exam voucher, which can be used within the time period specified (max. 1 year). The exam voucher can be redeemed directly at PeopleCert. The exam is taken online proctored via web camera by the PeopleCert invigilator. 

Additional info 

Books or any other materials cannot be used during the exam. 

Languages offered 

When taking the exam in English, a candidate whose native language is not English is given an additional 15 minutes of time (105 minutes in total) and can use the English-Polish dictionary. 

Re-take option 

YES 

 

🔸 ITIL 4 Specialist: High Velocity IT Course

Duration 

90 minutes 

Number of questions 

40 

Passing score 

28/40 (70%) 

Prerequisites 

It is required to complete the ITIL Foundation v4 training and pass the relevant exam. 

Question format 

Multiple-choice 

Delivery 

The participant receives an exam voucher, which can be used within the time period specified (max. 1 year). The exam voucher can be redeemed directly at PeopleCert. The exam is taken online proctored via web camera by the PeopleCert invigilator. 

Additional info 

Books or any other materials cannot be used during the exam. 

Languages offered 

When taking the exam in English, a candidate whose native language is not English is given an additional 15 minutes of time (105 minutes in total) and can use the English-Polish dictionary. 

Re-take option 

YES 

 

🔸 ITIL 4 Strategist: Digital and IT Strategy

Duration 

90 minutes 

Number of questions 

40 

Passing score 

28/40 (70%) 

Prerequisites 

It is required to complete the ITIL Foundation v4 training and pass the relevant exam. 

Question format 

Multiple-choice 

Delivery 

The participant receives an exam voucher, which can be used within the time period specified (max. 1 year). The exam voucher can be redeemed directly at PeopleCert. The exam is taken online proctored via web camera by the PeopleCert invigilator. 

Additional info 

Books or any other materials cannot be used during the exam. 

Languages offered 

When taking the exam in English, a candidate whose native language is not English is given an additional 15 minutes of time (105 minutes in total) and can use the English-Polish dictionary. 

Re-take option 

YES 

 

🔸 ITIL 4 Specialist: Sustainability in Digital & IT

Duration 

60 minutes 

Number of questions 

32 

Passing score 

24/32 (75%) 

Prerequisites 

It is required to complete the ITIL Foundation v4 training and pass the relevant exam. 

Question format 

Multiple-choice 

Delivery 

The participant receives an exam voucher, which can be used within the time period specified (max. 1 year). The exam voucher can be redeemed directly at PeopleCert. The exam is taken online proctored via web camera by the PeopleCert invigilator. 

Additional info 

Books or any other materials cannot be used during the exam. 

Languages offered 

When taking the exam in English, a candidate whose native language is not English is given an additional 15 minutes of time (105 minutes in total) and can use the English-Polish dictionary. 

Re-take option 

YES 

 

🔸 ITIL 4 Specialist: Acquiring & Managing Cloud Services

Duration 

60 minutes 

Number of questions 

32 

Passing score 

24/32 (75%) 

Prerequisites It is required to complete the ITIL Foundation v4 training and pass the relevant exam. 

Question format 

Multiple-choice 

Delivery 

The participant receives an exam voucher, which can be used within the time period specified (max. 1 year). The exam voucher can be redeemed directly at PeopleCert. The exam is taken online proctored via web camera by the PeopleCert invigilator. 

Additional info 

Books or any other materials cannot be used during the exam. 

Languages offered 

When taking the exam in English, a candidate whose native language is not English is given an additional 15 minutes of time (105 minutes in total) and can use the English-Polish dictionary. 

Re-take option 

YES 

 

🔸 ITIL 4 Specialist: Plan, Implement & Control

Duration 

90 minutes 

Number of questions 

60 

Passing score 

39/60 (65%) 

Prerequisites 

It is required to complete the ITIL Foundation v4 training and pass the relevant exam. 

Question format 

Multiple-choice 

Delivery 

The participant receives an exam voucher, which can be used within the time period specified (max. 1 year). The exam voucher can be redeemed directly at PeopleCert. The exam is taken online proctored via web camera by the PeopleCert invigilator. 

Additional info 

Books or any other materials cannot be used during the exam. 

Languages offered 

When taking the exam in English, a candidate whose native language is not English is given an additional 15 minutes of time (105 minutes in total) and can use the English-Polish dictionary. 

Re-take option 

YES 

 

🔸 ITIL 4 Specialist: Collaborate, Assure & Improve

Duration 

90 minutes 

Number of questions 

60

Passing score 

39/60 (65%) 

Prerequisites 

It is required to complete the ITIL Foundation v4 training and pass the relevant exam. 

Question format 

Multiple-choice 

Delivery 

The participant receives an exam voucher, which can be used within the time period specified (max. 1 year). The exam voucher can be redeemed directly at PeopleCert. The exam is taken online proctored via web camera by the PeopleCert invigilator. 

Additional info 

Books or any other materials cannot be used during the exam. 

Languages offered 

When taking the exam in English, a candidate whose native language is not English is given an additional 15 minutes of time (105 minutes in total) and can use the English-Polish dictionary. 

Re-take option 

YES 

 

🔸 ITIL 4 Specialist: Monitor, Support and Fulfil

Important: To obtain the Practice Manager title, it is also necessary to complete the ITIL Specialist: Create, Deliver and Support training and achieve a passing score from that module. 

Duration 

90 minutes 

Number of questions 

60 

Passing score 

39/60 (65%) 

Prerequisites 

It is required to complete the ITIL Foundation v4 training and pass the relevant exam. 

Question format 

Multiple-choice 

Delivery 

The participant receives an exam voucher, which can be used within the time period specified (max. 1 year). The exam voucher can be redeemed directly at PeopleCert. The exam is taken online proctored via web camera by the PeopleCert invigilator. 

Additional info 

Books or any other materials cannot be used during the exam. 

Languages offered 

When taking the exam in English, a candidate whose native language is not English is given an additional 15 minutes of time (105 minutes in total) and can use the English-Polish dictionary. 

Re-take option 

YES 

 

🔸 ITIL 4 Specialist: Business Relationship Management 

Duration 

90 minutes 

Number of questions 

60 

Passing score 

39/60 (65%) 

Prerequisites 

The ITIL 4 Foundation certification (individuals who hold certifications from previous versions of ITIL need to take the current ITIL Foundation exam before participating in the training). 

While there are no specific prerequisites for the training, it has been developed for individuals who have experience in the IT service management sector (2-4 years). 

Question format 

Multiple-choice 

Delivery 

The participant receives an exam voucher, which can be used within the time period specified (max. 1 year). The exam voucher can be redeemed directly at PeopleCert. The exam is taken online proctored via web camera by the PeopleCert invigilator. 

Additional info 

Books or any other materials cannot be used during the exam. 

Languages offered 

When taking the exam in English, a candidate whose native language is not English is given an additional 15 minutes of time (105 minutes in total) and can use the English-Polish dictionary. 

Re-take option 

Yes 

 

🔸 ITIL 4 Specialist: IT Asset Management 

Duration 

90 minutes 

Number of questions 

60 

Passing score 

39/60 (65%) 

Prerequisites 

The ITIL 4 Foundation certification (individuals who hold certifications from previous versions of ITIL need to take the current ITIL Foundation exam before participating in the training). 

While there are no specific prerequisites for the training, it has been developed for individuals who have experience in the IT service management sector (2-4 years). 

Question format 

Multiple-choice 

Delivery 

The participant receives an exam voucher, which can be used within the time period specified (max. 1 year). The exam voucher can be redeemed directly at PeopleCert. The exam is taken online proctored via web camera by the PeopleCert invigilator. 

Additional info 

Books or any other materials cannot be used during the exam. 

Languages offered 

When taking the exam in English, a candidate whose native language is not English is given an additional 15 minutes of time (105 minutes in total) and can use the English-Polish dictionary. 

Re-take option 

Yes